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In the Terms and Conditions the following definitions apply:
“Company” means Zen Yoga L.L.C.
“Studio User” means any person that has purchased or made use of one of our Yoga, Pilates and Reformer packages.
“Studio” means any and all of the physical spaces that are occupied and part of Zen Yoga, this includes Yoga and Reformer studios, reception and sitting area, change rooms, and all storage and team areas.
“Yoga, Pilates and Reformer packages” means any item that provides the client with access to our products/services or studio facilities.
“Products/services or studio facilities” means any of the Zen studios open to, or products/services offered to clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www. yoga.ae or affiliated websites.
The Terms and Conditions are incorporated into the online booking system.
The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the studio and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
The Terms and Conditions shall be governed by the laws of UAE and subject to the exclusive jurisdiction of the UAE courts.
STUDIO BOOKING, ARRIVAL & LATENESS POLICY:
Classes can be booked online up to 12 weeks in advance.
We ask that you arrive at the studio a minimum of 5 minutes before your class begins. If you are not at the studio and signed in for class 5 minutes before your class and there is a waitlist your spot may be offered to another client. The Studio door will be closed and locked just before class begins and latecomers will not be permitted entry.
On arrival at the studio, it is of the utmost importance that you check-in for your class at reception with one of our team. For health & safety reasons we need to know when you have arrived in the building and have this recorded.
Once the class has started, no late arrivals will be permitted to enter the class.
LATE CANCELLATION/NO SHOW POLICY:
Refer to our Booking Policy
EARLY CANCEL
Yoga & Pilates Mat Class – cancellation period 12 hours before the start of the class. Pilates Reformer Class – cancellation 12 hours before the start of the class. Unlimited Passes can not be paused or put on hold.
LATE CANCEL
If you cancel not in the cancel policy timings or the class start time then 1 fee is applied, or you will lose your class. Unlimited pass holders will have one day deducted.
A ‘NO SHOW’
Failure to turn up for a class at all without prior cancellation will incur the following:
A chargeable No-Show Fee will be either debited from your account or payment will be requested for continuation of class attendance to be allowed.
Contract Members: Will be charged 1 class. No Show Fee for not cancelling prior to the class starting.
Class Package Students: Will result in the deduction of the class from your package.
Intro Offer Students: Will be charged 1 day No Show Fee for not cancelling prior to the class starting.
Please remember that you must go to our online booking system and remove yourself from the class list.
AGE RESTRICTIONS:
If you are 16 and above, you are able to attend any of our classes and workshops.
Anyone under the age of 16 is unable to participate in public classes and workshops at Zen Yoga L.L.C.
All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises.
STUDIO CAPACITY:
Yoga/Mat studio has a maximum capacity of 15 clients.
Please respect our team when we tell you that a class is full and know that we will do our best to get you into a class, however, if you have not booked in advance, we cannot guarantee a spot for you.
SHOP POLICY:
Zen Yoga L.L.C. will credit or exchange all sales of retail goods within 7 days from purchase with a valid receipt if they are unused and in saleable condition excluding sale items. Yoga mats, Yoga clothes and grip towels & can only be returned if they are in their original packaging and unused.
OPENING HOURS & TEACHING SCHEDULE:
Zen Yoga L.L.C. reserves the right to vary the class schedule and studio opening hours. These changes to the schedule will be published on the timetable online.
A Member is welcome to use the Studio’s facilities. The Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
CANCELLATION:
In the event of the Company cancelling a Retreat/Workshop/Training Programme before it starts we will refund Members all deposits and payments they have paid. We cannot however compensate Members for airfare or travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. To cover these risks, we highly recommend that Members purchase travel insurance.
Cancellation of classes or training programme sessions due to unforeseen circumstances may occur. For Teacher Training additional dates will be added if a cancellation is necessary. The Company reserves the right to cancel classes or sessions due to unforeseen circumstances that may occur. Zen Yoga L.L.C reserves the right, at its discretion, to change or modify the schedule, move classes on-line or offer usage of a different studio/location/teachers.
PERSONAL BELONGINGS:
Personal belongings are brought in the studio premises at the member’s risk and Zen Yoga L.L.C. Does not accept liability for any loss or damage whatsoever to such items.
For security reasons members are advised to take valuables into the studio where they are to be placed in the appropriate cubby holes and may leave them in the lockers changing rooms.
Phones sounds must be completely silenced (sound and vibration off), or on airplane mode upon entry of the client into the studio, and throughout the client’s entire visit.
ATTIRE & FOOTWEAR:
When attending classes wear a form of dress appropriate to the practice of Yoga, Mat and Reformer classes.
Footwear should be removed on entry to the premises and left on the racks provided in accordance with the instructions.
FITNESS & HEALTH:
Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
Clients with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult his/her doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
SAFETY & HYGIENE:
Smoking is not allowed anywhere on the premises.
No crockery, glass or food is permitted in the changing rooms or yoga studio(s)
Clients are requested not to walk around the Studio, changing rooms or showers barefoot if they have foot complaints (please wear flip flops)
Clients must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason.
In the event of a fire, Clients are asked to make their way to the nearest available exit.
GENERAL GUIDELINES:
Clients must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients.
Clients are required to give written notice to the Studio of any change of email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member.
The Company reserves the right to refuse admission to the Studio.
A person who is not a Member or a Client has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company.
The Company may, if a client so wishes, communicate with the Studio User by electronic mail (“email”). By providing an email address to the Company, the Client consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Clients also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a member in this manner.
LIMITATION OF LIABILITY:
The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except insofar as loss is by law, incapable of exclusion.
It is the Studio User’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Studio Users accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Studio Users on the Studio premises or outside the Studio except insofar as such loss, damage, or injury is by law incapable of exclusion.
PRICING OPTIONS Ts&Cs
- All purchases are final. Zen Yoga L.L.C. does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.
- All passes and memberships are non-transferable.
- Passes and memberships may not be shared. Anyone found to be sharing memberships will be denied entry and forfeit their pass or membership permanently.
INTRO OFFER
Offer available to new clients that have never attended the studio before unlimited use for 21 days from the date of purchase, 1 class per the or as per the offer.
CLASS PACKAGES
Single Class:
Single Class Use Only
Valid from date of purchase.
5 Class Package:
Activates on date of purchase with a 2-months expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 5 class package
Packages are non-transferable and must be used only by the client named at purchase
10 Class Package:
Activates on date of purchase with a 4-months expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 10 class package
Packages are non-transferable and must be used only by the client named at purchase
25 Class Package:
Activates on date of purchase with a 8-months expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 25 class package
Packages are non-transferable and must be used only by the client named at purchase
50 Class Package:
Activates on date of purchase with a 1-year expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 50 class package
Packages are non-transferable and must be used only by the client named at purchase.
MONTHLY MEMBERSHIPS
Livestream- Monthly Unlimited:
1 month of unlimited live streamed classes
Autopay monthly membership
Cancel any time before contract auto-renews (1 week notice required)
Membership activates on day of purchase.
Memberships are non-transferable and must be used only by the client named at purchase.
In person- Monthly Unlimited:
Unlimited classes to be used at any studio or livestream.
Autopay monthly membership
Cancel any time before contract auto-renews (1 week notice required)
Membership activates on day of purchase.
Memberships are non-transferable and must be used only by the client named at purchase.
1-3-6-12 MONTHS MEMBERSHIPS
Monthly Unlimited:
Unlimited classes maximum two classes to be used on the same day.
Autopay yearly membership
Cancel any time before contract auto-renews (1 week notice required)
Memberships are non-transferable and must be used only by the client named at purchase.
Membership activates on day of purchase.
Clients can cancel 12 hours before a class. If they do so, they will be refunded a class via a credit for use for a same class type class.
GIFT CARDS
Gift cards are available for all our studio and have an expiry of 12 months from the date of purchase.
In order to redeem a gift card, you must contact the studio (either by email, phone or stopping online) directly with your gift card number in order for us to activate it
WORKSHOPS & EVENTS:
TEACHER TRAINING
These are the items that we need to honour in order to make our trainings run smoothly. Please take a moment to familiarise yourself with them. By applying for this programme, you are agreeing to comply with these terms and conditions.
CERTIFICATION
Our Yoga Teacher Certification is designed to fulfil the requirements necessary to become a Yoga Alliance (RYT) Registered Yoga Teacher. To graduate, a student must complete all the programme curriculum that the training assigns. This will include class participation, exams, hands-on techniques, written and practical assignments, homework, special extra credit projects, attendance and timely completion of all assignments. Students are required to make up all class hours missed, both excused and unexcused, by deciding with the Facilitators.
STUDENT CONDUCT
Students are required to follow all the rules and procedures. Students will be expected to always behave in a professional manner. Standards of conduct policies include, but are not limited to:
– No smoking allowed on the premises or during online training hours.
– No breach of confidentiality will be tolerated
– Please be mindful to personal hygiene during the programme
– Harassment of the team and peers will not be tolerated
– Failure to comply with the standards of conduct policies will be handled by the Facilitator.
– Failure to comply will lead to conduct warning or dismissal.
LEAVES OF ABSENCE
Due to medical disability or exceptional circumstances, a leave of absence will be granted. In this event, the student will have the opportunity to join the next available training. Where applicable students may need to pay the difference for this training. Each circumstance is reviewed individually.
ATTENDANCE AND TARDINESS
One hundred percent attendance is required. Any missed hours will have to be made up before the end of the Programme. We ask that you are fully engaged throughout the training.
All classes will start on time and students are expected to be present and ready to participate at the appointed starting time. Students will not be allowed to join the session if they arrive late. Students that need to make up hours will be expected to pay a fee to join another course or to cover extra facilitation hours. If a student misses more than two weekends, they will need to join another course to complete their 200hr certification. Students are expected to notify the Facilitator if they intend to withdraw from the programme before it starts to get full refund. Any student who fails to attend a weekend intensive without communication will be initially contacted and assumed withdrawn if this is unsuccessful.
CANCELLATION / MODIFICATION
Cancellation of classes or sessions due to unforeseen circumstances may occur. Additional dates will be added near the end of the programme if a cancellation is necessary. Considering force major, Zen Yoga L.L.C. reserves the right, at its discretion, to change or modify the course schedule or to convert in person classes or programmes to an online format.
REFUNDS- IN STUDIO
The application fee is non-refundable except in the case of a declined application.
Due to the restrictions on numbers for in studio trainings, this programme is non-refundable except in the event of unexpected medical circumstances (minus application fee/deposit)
No refunds will be made after the programme start date.
STUDENT FEEDBACK AND COMPLAINTS
We welcome feedback as we know that any feedback helps to improve not only us as individual facilitators but as a team and training programme. Complaints may be presented to the facilitators; at which time they will do their best to come to a solution that supports both sides.